AI chatbots are software that can simulate a user conversation with natural language through messaging applications. They increase user response rate by being available 24/7 on your website. AI Chatbots save you time, money, and gives better customer satisfaction. Chatbots use machine learning(ML) and natural language processing (NLP) to deliver a near human-like conversational experience.
Benefits
Reduce Costs
Give your agents the ability to handle 28% more conversations, reducing operational costs, decreasing average customer hold time, and improving your ability to handle peak traffic efficiently.
Improve CSAT
Improve customer satisfaction by 10% with consistent, high- quality responses and quicker training by learning from high-performing agents.
Respond quicker
Reduce abandoned chats with 15% quicker response time using Smart Reply and fast answers to customer inquiries drawn from a central knowledge base.
