Over the last two years, conversational AI in Human Resources has truly given professionals the means to utilize their time on the more strategic and pressing elements while spending less time on operational issues.
Studies have shown that chatbots could save up to $8 billion year after year by 2022. This is a huge uptick from the $20 million that employers are expected to save in 2017–2018.
Chatbots are rapidly being embraced by organizations to fulfil time-consuming or repetitive administrative tasks. Chatbots and artificial intelligence together represent a small but significant step in revolutionizing the way enterprise solutions are supposed to work, making them simple, intuitive, and engaging. Bots have the ability to take away the challenges that come with accessing a new enterprise application by simplifying most of the use cases — creating user-friendly interactions that are not only effective but are also a lot more fun. What makes bots and AI special is that they can easily be integrated into many of the existing communication platforms that businesses already use, to give an in-app experience to their users.
One main benefit chatbots have is the potential to reduce business costs by more than $8 billion by 2022 according to Juniper Research. The other advantage of chatbots is their flexibility as they can be deployed and used over a variety of channels – e.g text and messaging apps, email, and through your company’s website.
Conversational AI in HR is an emergent area because of the benefits it provides for the development of the organization. One of the most problematic areas in human resources management, is the lack of cohesion in the underlying processes and systems which create accessibility challenges. Most businesses use, on average 14 systems. Software solutions, third-party or contracted HR groups and roles are one solution to help your team track onboarding, new-hire orientation, payroll, taxes, employee benefits and expense tracking.
But conversational AI can play a supportive role in connecting these facets so that this information is easy to access, over an omni channel experience. Chatbots capabilities in human resources management facilitate experiences related to onboarding, performance management as well as compliances. In order to assist organizations in finding, hiring and managing new and existing talent, the chatbot service offerings in HR can also facilitate pre-screening and other recruitment needs.
Here is a more detailed write up of the advantages that chatbots can bring to an organisation’s daily operations.
Saved time and increased efficiency
Automating the processes increases the productivity of the HR team and also makes the work hassle-free. Chatbots in Human Resources provide a helping hand to better manage their tasks and improve productivity
Quick & Accurate Response
Your employees don’t have to spend their time trying to get in touch with their reporting manager or someone from the HR department. If they have a question, they can directly talk to the bot using text/speech through their mobile devices whenever they need an answer. And now, with Natural Language Generation, chatbots can come up with relevant answers on the fly. Bots in the Human Resources department have access and can sort through the database of a specific employee’s information much faster than a human on the other end.
Onboarding a New Employee
Picture this. Your company is hiring aggressively, and the onboarding process for each new employee is pretty much the same. This also applie to training processes for new employees that share the same department. These processes can easily be automated and streamlined using chatbots in Human Resources as they’re not only time-consuming but also taxing for the HR department.
Chatbots in Human Resources are helping in making the application process more transparent. If applicants have questions about job descriptions, company details or potential responsibilities, they can simply ask the bot and are good to go.
Pre-Interview screening of a candidate is a good example where chatbots collect some of the details from the candidate and make an HR executive’s work way lot easier.
The bot can ask employees a series of short, simple questions over a period of days or weeks. This essentially replaces the old traditional norm of feedback forms while giving the HR department actionable insight so as to make important decisions pertaining to processes or regulations.
Additionally, with natural language processing and the continuous training, the bots can also evaluate, measure and understand employee sentiment accurately. This way, quick decisions can be taken to circumvent small issues before they become big.
There is a need for a simple automated and artificial intelligence solution that can facilitate real-time feedback collection. And that’s where bots can add tremendous value. The conversational interface design of the bot makes it a perfect solution to quickly collect feedback from employees in the most transparent way possible. Instead of forms, employees share their feedback through chat, which has proven to be a very effective way of ensuring maximum participation from the millennial generation. And the artificial intelligence and machine learning capabilities built into bots can help managers get valuable insights into employee’s performance.
To answer candidate FAQs
Juniper predicts that between 75-90% of queries in healthcare and banking will be answered by chatbots within the next five years. Chatbots are predicted to save an average of over 4 minutes and $0.50-$0.70 per interaction.
In recruiting, chatbots are similarly being used to interact with candidates to ask qualifying questions, answer FAQs, and even schedule an interview with a human recruiter. The huge advantage of using a chatbot in recruiting is its ability to answer thousands of candidates’ questions simultaneously in real time.
To help with timesheet management
Chatbots are also being used in HR for employees. Instead of having to log into their HR software or going back-and-forth through email, employees can save time by scheduling time off and vacation days using a chatbot.
For example, at Overstock, employees who are too sick to come into work can let an HR chatbot know who then relays that information to their managers.
Avenir is a champion in the AI and chatbot space having worked with a variety of exceptional solutions in the area. Avenir has the expertise of being platform agnostic having implemented having implemented chatbots in a variety of different business industries with various platforms.
Here are a few examples of the use-cases developed by Avenir for their own HR Self Service Chatbot:
- Check Leave Balance
- Apply for Leave
- View Leave History
- Approve Reject Leave-Manager
- Cancel Leave Request
- Check Attendance
- Update my personal details
- Update employee details – manager
- Get current payslip
- Fetch my payslip history
- Claim for re-imbursement
Apply for leave
On-board new employee